Customer Service Training

Your customer service is key to your sales and the results for your company. We provide highly interactive training courses to bring your customer service to a level of ensuring your customers become your raving fans. From service on the phone, to face-to-face or email, we customize the development to your needs. To keep your staff occupancy up to speed, we can work with smaller groups and are flexible on delivery times. Contact us now for more information and input on the possibilities.



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Benefits

Flexibility

Develop your customer service staff to become more flexible in approach

Mind-set

Be a great customer service representative starts with a unique mind-set, so we start developing this first

Awareness

Provide awareness of patterns in voice, body language and communication and attitude and how these can be improved

Results

Ensure better results in the quality of your service

Connection

Learn how to build a connection with different types of clients

Emotional Intelligence

Develop emotional intelligence and how to work with emotions from customers

Rapport

Build and maintain rapport with clients in different situations, and bring difficult messages

Vision

Align everyone to the customer service vision of your company

Business

Improve your business results through our customized business training, coaching and consultancy. The training is tailored to your business context, your challenges, needs and goals, whether it is Sales, Service, Product Management, Leadership, HR, Finance, Operations or any other context. We can customize in classroom and one-on-one settings, and through e-learning and blended learning. The training will take place at your preferred time and location. You will improve mind-set, skills and tools thanks to a refreshing and creative approach with honest feedback and great results. Contact us now for more information.

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Individuals

Events & Services

28 Feb - 01 Mar

The secrets of Effective Communication Training 28 February and 1 March 2019

Introduction to the training: You know we communicate all the time. Whatever we give in communication reflects what we get f...
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10 Mar - 16 Mar

International NLP Practitioner Training 10 to 16 March 2019

Introduction to the training: You know you have more potential than you are currently using, which is great, as it means tha...
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28 Mar - 29 Mar

Discovering Emotional Intelligence Workshop 28 and 29 March 2019

Introduction to the training: You know that all emotions have a positive intention. That is great, because it means that you...
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09 May - 10 May

Negotiation and Conflict Management Training 9 and 10 May 2019

Introduction to the training: You know that you are negotiating all the time. That is great, because it means that you are c...
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23 May - 24 May

The secrets of Effective Communication Training 23 and 24 May 2019

Introduction to the training: You know we communicate all the time. Whatever we give in communication reflects what we get f...
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Our individual training and coaching develops you professionally and personally, and is customized to your needs. Through a unique combination of working on your skills, tools and mind-set, you will improve your communication, behaviour and results. We partner with you to help you with individual learning, in a one-on-one or group context. Our training courses lead to many success stories. Contact us now for more information or to sign up.


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