Service is Simple

Service is Simple is a unique, special programme developed by in2motivation to specifically develop emotional intelligence and to deal with emotions in customer service. The starting point is the emotions of the client service representative themselves. Patterns of parent–adult-child communication, triggers for emotions, and how emotions are the basis for any communication and success in this, are all key here.

Please contact us now for more information, because service is key to the survival of your company.



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Benefits

Flexibility

Develop your customer service staff to become more flexible in approach

Mind-set

Be a great customer service representative starts with a unique mind-set, so we start developing this first

Awareness

Provide awareness of patterns in voice, body language and communication and attitude and how this can be improved

Results

Ensure better results in the quality of your service

Connection

Learn how to build a connection with different types of clients

Emotional Intelligence

Develop emotional intelligence and learn how to work with emotions from customers

Rapport

Build and maintain rapport with clients in different situations, and bring difficult messages

Vision

Align everyone to the customer service vision of your company

Business

Improve your business results through our customized business training, coaching and consultancy. The training is tailored to your business context, your challenges, needs and goals, whether it is Sales, Service, Product Management, Leadership, HR, Finance, Operations or any other context. We can customize in classroom and one-on-one settings, and through e-learning and blended learning. The training will take place at your preferred time and location. You will improve mind-set, skills and tools thanks to a refreshing and creative approach with honest feedback and great results. Contact us now for more information.

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Individuals

Events & Services

10 Mar - 16 Mar

International NLP Practitioner Training 10 to 16 March 2019

Introduction to the training: You know you have more potential than you are currently using, which is great, as it means tha...
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28 Mar - 29 Mar

Discovering Emotional Intelligence Workshop 28 and 29 March 2019

Introduction to the training: You know that all emotions have a positive intention. That is great, because it means that you...
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09 May - 10 May

Negotiation and Conflict Management Training 9 and 10 May 2019

Introduction to the training: You know that you are negotiating all the time. That is great, because it means that you are c...
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06 Jun - 07 Jun

Discovering Emotional Intelligence Workshop 6 and 7 June 2019

Introduction to the training: You know that all emotions have a positive intention. That is great, because it means that you...
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16 Jun - 22 Jun

International NLP Practitioner Training 16 to 22 June 2019

Introduction to the training: You know you have more potential than you are currently using, which is great, as it means tha...
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Our individual training and coaching develops you professionally and personally, and is customized to your needs. Through a unique combination of working on your skills, tools and mind-set, you will improve your communication, behaviour and results. We partner with you to help you with individual learning, in a one-on-one or group context. Our training courses lead to many success stories. Contact us now for more information or to sign up.


Contact us for more information