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Customer Service Training

Your customer service is key to your sales and the results for your company. We provide highly interactive training courses to bring your customer service to a level that ensures your customers become your raving fans. From service on the phone, face-to-face or email, we customise the development to your needs. To keep your staff occupancy up to speed, we can work with smaller groups and are flexible on delivery times. Contact us now for more information and input on the possibilities.



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Benefits

Flexibility

Develop your customer service staff to become more flexible in approach

Mind-set

Be a great customer service representative starts with a unique mind-set, so we start developing this first

Awareness

Provide awareness of patterns in voice, body language and communication and attitude and how these can be improved

Results

Ensure better results in the quality of your service

Connection

Learn how to build a connection with different types of clients

Emotional Intelligence

Develop emotional intelligence and how to work with emotions from customers

Rapport

Build and maintain rapport with clients in different situations, and bring difficult messages

Vision

Align everyone to the customer service vision of your company

Business/Incompany trainings

Improve your business results with our customised incompany trainings, coaching and consultancy. The training is tailored to your specific challenges, needs, goals and business context. We help companies improve performance in Sales, Service, Product Management, Leadership, HR, Finance, Operations or any other context. We customise incompany trainings in classroom or one-on-one settings, and also develop e-learning and blended learning courses. The training will take place at your preferred time, either at our learning centre or a location of your choosing. You will improve mind-set, skills and tools thanks to a refreshing and creative approach with honest feedback and great results. Contact us now for more information on incompany trainings or coaching in a business context.

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Agenda

23 Aug - 29 Aug

International NLP Practitioner Certification

You know you have more potential than you are currently using, which is great, as it means that you can develop yourself pers...
Buy
17 Sep - 17 Sep

Workshop – Influencing Across Cultures

A three hours workshop. Are you working in an international environment? Are you part of an international family? Are you an ...
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30 Sep - 18 Nov

NEW Blended – International NLP Practitioner Certification

You know you have more potential than you are currently using, which is great, as it means that you can develop yourself pers...
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01 Oct - 02 Oct

Intercultural Management – Training

This training is an interactive, informative programme designed to improve your results in intercultural communication and in...
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04 Oct - 10 Oct

International NLP Practitioner Certification

You know you have more potential than you are currently using, which is great, as it means that you can develop yourself pers...
Buy

Our Clients

What people say

Raul Villaron

Vice President Sales Middle East and Africa Commercial Aviation, Embraer

"In2motivation has provided training for our Sales and Marketing team. The whole team really liked the dynamics and techniques, and all of them suggested that we offer the same training to the rest of the company."

Daniel Janssen (Germany)

Senior Sales Manager Central Europe, Benelux, and Emerging Markets, Omron Electronic Components Europe

"I would highly recommend using in2motivation when looking to train your staff. The in2motivation team are flexible and resourceful, and were able to tailor the content of the training to the actual day-to-day reality, creating a training that was very recognizable for our people and providing the handles to implement the newly learned skills in their daily work. The training in itself is a pleasure to attend. The trainers can keep the audience engaged and motivated to participate in the various role plays and discussions. Using humour and sketches to drive home a point, as well as changing the pace and the form of how the content is delivered, keeps the participation level in the group high. Together with the different time slots for breakout sessions and reflection this was a well-rounded training that will serve our sales force well. "

Gianluca Ligas

Customer Service Manager and Support (Europe, Russia and Central Asia), Embraer

"I have had the opportunity to meet the trainer of in2motivation through a training they gave to me and a small group of colleagues. It was an excellent, powerful experience, with a great deal of interaction, on-stage practice, immediate and straight feedback, and a lot of fun. It was not only a chance to gain insight into our abilities and to improve our skills, but also a great teambuilding event. The trainers are great instructors, listeners and coaches, and they make the best use of the time they have available during the course. I am more than happy to recommend them for your corporate training programs; they will undoubtedly help you make big progress in your personal development plans."

Johanna Paz (Spain)

Area Sales Manager, Iberia Region, Omron Healthcare

"I had the pleasure of meeting the in2motivation team for training. The dedication to the training was awesome and very professional. It is very dynamic work, which really makes you remove yourself from your work habits and enjoy the training 100%. Besides the content for the training, we did a lot of teamwork and got to know our own strengths and work on them. I would highly recommend in2motivation training for business and even for personal life. One of the things I like about this team is that they have a background in psychology since this is crucial for life and to adapt to every single business."

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Have any questions regarding courses, events or anything else? Feel free to contact us!