Service is Simple

Service is Simple is a unique, special programme developed by in2motivation to specifically develop emotional intelligence and to deal with emotions in customer service. The starting point is the emotions of the client service representative themselves. Patterns of parent–adult-child communication, triggers for emotions, and how emotions are the basis for any communication and success in this, are all key here.

Please contact us now for more information, because service is key to the survival of your company.



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Benefits

Flexibility

Develop your customer service staff to become more flexible in approach

Mind-set

Be a great customer service representative starts with a unique mind-set, so we start developing this first

Awareness

Provide awareness of patterns in voice, body language and communication and attitude and how this can be improved

Results

Ensure better results in the quality of your service

Connection

Learn how to build a connection with different types of clients

Emotional Intelligence

Develop emotional intelligence and learn how to work with emotions from customers

Rapport

Build and maintain rapport with clients in different situations, and bring difficult messages

Vision

Align everyone to the customer service vision of your company

Business

Improve your business results through our customized business training, coaching and consultancy. The training is tailored to your business context, your challenges, needs and goals, whether it is Sales, Service, Product Management, Leadership, HR, Finance, Operations or any other context. We can customize in classroom and one-on-one settings, and through e-learning and blended learning. The training will take place at your preferred time and location. You will improve mind-set, skills and tools thanks to a refreshing and creative approach with honest feedback and great results. Contact us now for more information.

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Individuals

Events & Services

24 Jan - 25 Jan

Negotiation Training 24 and 25 January 2019

Introduction to the training: You know that you are negotiating all the time. That is great, because it means that you are c...
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31 Jan - 01 Feb

Emotional Intelligence Training 31 January and 1 February 2019

Introduction to the training: You know that all emotions have a positive intention. That is great, because it means that you...
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10 Mar - 16 Mar

International NLP Practitioner Training 10 to 16 March 2019

Introduction to the training: You know you have more potential than you are currently using, which is great, as it means tha...
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28 Mar - 29 Mar

Emotional Intelligence Training 28 and 29 March 2019

Introduction to the training: You know that all emotions have a positive intention. That is great, because it means that you...
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09 May - 10 May

Negotiation training 9 and 10 May 2019

Introduction to the training: You know that you are negotiating all the time. That is great, because it means that you are c...
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Our individual training and coaching develops you professionally and personally, and is customized to your needs. Through a unique combination of working on your skills, tools and mind-set, you will improve your communication, behaviour and results. We partner with you to help you with individual learning, in a one-on-one or group context. Our training courses lead to many success stories. Contact us now for more information or to sign up.


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Our Clients

What people say

Raul Villaron

Vice President Sales Middle East and Africa Commercial Aviation, Embraer

"In2motivation has provided training for our Sales and Marketing team. The whole team really liked the dynamics and techniques, and all of them suggested that we offer the same training to the rest of the company."

Daniel Janssen (Germany)

Senior Sales Manager Central Europe, Benelux, and Emerging Markets, Omron Electronic Components Europe

"I would highly recommend using in2motivation when looking to train your staff. The in2motivation team are flexible and resourceful, and were able to tailor the content of the training to the actual day-to-day reality, creating a training that was very recognizable for our people and providing the handles to implement the newly learned skills in their daily work. The training in itself is a pleasure to attend. The trainers can keep the audience engaged and motivated to participate in the various role plays and discussions. Using humour and sketches to drive home a point, as well as changing the pace and the form of how the content is delivered, keeps the participation level in the group high. Together with the different time slots for breakout sessions and reflection this was a well-rounded training that will serve our sales force well. "

Gianluca Ligas

Customer Service Manager, Embraer

"I have had the opportunity to meet the trainer of in2motivation through a training they gave to me and a small group of colleagues. It was an excellent, powerful experience, with a great deal of interaction, on-stage practice, immediate and straight feedback, and a lot of fun. It was not only a chance to gain insight into our abilities and to improve our skills, but also a great teambuilding event. The trainers are great instructors, listeners and coaches, and they make the best use of the time they have available during the course. I am more than happy to recommend them for your corporate training programs; they will undoubtedly help you make big progress in your personal development plans."

Johanna Paz (Spain)

Area Sales Manager, Iberia Region, Omron Healthcare

"I had the pleasure of meeting the in2motivation team for training. The dedication to the training was awesome and very professional. It is very dynamic work, which really makes you remove yourself from your work habits and enjoy the training 100%. Besides the content for the training, we did a lot of teamwork and got to know our own strengths and work on them. I would highly recommend in2motivation training for business and even for personal life. One of the things I like about this team is that they have a background in psychology since this is crucial for life and to adapt to every single business."

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Have any questions regarding courses, events or anything else? Feel free to contact us!