The future of customer service is about creating fans. The customer does the best marketing for us that we could ask for.
He passes on his experience and speaks for us what we sometimes cannot say for our service or product.
Developing fans in every single employee of our company is the best way to do it. In this way we have designed this course which passes through three important moments in customer service:
Creating fans in each employee
Creating Customer Fans
Inspiring new customers
Why we exist and how to make that explicit to all
Slogan building for fans – Active exercise
What we do and how we do it
Rapport with our client
Linguistic and neuroscience of our costumer
creating relationships and trust
Communication to inspire
Best practices for online presence of internal and external fans
If you would like to know more about this course and deliver it to your staff and team, please make an appointment for a telephone interview with one of our business coaches. We will be more than happy to be your partner in success.